Cancellation and Refund Policy
Order Cancellations
At Gaim Internationals, we process orders quickly to ensure fast delivery of our freshly prepared coffee products.
If you wish to cancel your order, please contact us within 12 hours of placing it.
Once an order has been processed or shipped, it cannot be canceled.
Refund Policy
We are committed to providing high-quality coffee products. If you are not satisfied with your purchase, please review the following refund terms:
Eligibility for Refunds
Refund requests must be made within 7 days of receiving your order.
Only unopened and unused items in their original packaging are eligible for a refund.
Due to the perishable nature of coffee, opened or used products cannot be returned or refunded unless there is a quality issue.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Please contact us at [your email/contact form link] within 3 days of delivery.
Include photos of the product and packaging for a faster resolution.
We will offer a replacement, refund, or store credit as appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service when returning any product.
How to Request a Refund or Cancellation
Please email us at [your email address] with your order number and reason for the request. Our customer support team will get back to you within 1–2 business days.